University of Minnesota
http://www.umn.edu/
612-625-5000

Policies

Payments

The Monarch Lab online store can accept orders via payments of credit card, check by mail, or purchase order. Just choose the appropriate method when you check out. If you choose to pay with a check by mail, we will send your order as soon as the check has been recieved. Any questions can be directed to the store manager at info@monarchlab.org

Checks can be mailed to:

Monarch Lab
2003 Upper Buford Circle
135 Skok Hall
St. Paul, MN 55108

If you are having problems with submitting your online credit card payment, please contact the store manager at info@monarchlab.org and mention specifically what the error message or problem is. We cannot accept payment over the phone. Please DO NOT send credit card numbers via email.

If you have non-profit/tax-exempt status, please email the store manager at info@monarchlab.org and we will be able to help you (see below).

Returns and Refunds

We want you to be satisfied with your purchase! If you have need of an exchange or return, please don't hesitate to contact us. If there was a mistake with your order that was our fault (i.e. wrong size, incorrect item, etc) we will refund you the cost of return shipping after the item has been returned to us. Your replacement item will be shipped to you after we receive your returned item - please allow 3-5 business days for us to ship your replacement items.

If you decide you will need a different size or item than you ordered, or would like to return your item, the cost of shipping the item back to us will be your own. If you are returning the item, we will refund you the cost of the item only. 

Tax Exempt Orders

If you are a tax exempt organization AND located here in Minnesota, please email info@monarchlab.org with the following:

  1. Appropriate documentation to show your tax exempt status
  2. The items you wish to order including the shipping (a screenshot of your cart will work)

Please know that purchasing directly through the website will automatically charge you Minnesota State Sales Tax. Orders placed outside of Minnesota will not be charged tax. If you are a tax exempt organization, we will work with the University of MN billing department to send you an invoice using your tax exempt status (and a PO if needed). As soon as this invoice is billed we will be able to send you your order.

Shipping

The Monarch Lab is a small organization and so have limited capacity for processing orders. We always do our best to get your order to you as soon as we receive it, but please allow 2-5 business days for processing, and another 3-7 days for shipping. In total, we try to get your orders to you within 2 weeks of receiving it. Exceptions may occur during our busiest months of June, July and August. For urgent situations, please email the store manager at info@monarchlab.org.

If you have any questions regarding the shipping of your items, please email us at info@monarchlab.org.

International Orders

The Monarch Store is only able to process orders from the United States at this time. If you are looking to place an international order, please contact the store manager at info@monarchlab.org.

Privacy Policy

WHAT DO WE DO WITH YOUR INFORMATION?

When you purchase something from our store, as part of the buying and selling process, we collect the personal information you give us such as your name, address and email address.

When you browse our store, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system.

With your permission, we may send you emails about our store, new products and other updates.

CONSENT

How do you get my consent?

When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only.

If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no.

How do I withdraw my consent?

If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at any time, by contacting us at mjv@umn.edu or mailing us at: Monarch Joint Venture 2003 Upper Buford Circle, 135 Skok Hall, St. Paul, MN, 55108, United States

DISCLOSURE

We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service.

PAYMENT GATEWAY

Our store web host provides us with an e-commerce platform that allows us to sell our products and services to you.

Your data is stored through this party's data storage, databases and the application on a secure server behind a firewall.

If you choose a direct payment gateway to complete your purchase (payment using a credit card), the third party payment gateway receives your credit card information directly. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted.

All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover.

PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

SECURITY

To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.

AGE OF CONSENT

By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.

CHANGES TO THIS PRIVACY POLICY

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.

If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.

QUESTIONS AND CONTACT INFORMATION

If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information contact our Privacy Compliance Officer at kbunney@umn.edu or by mail at

Monarch Lab, 2003 Upper Buford Circle, 135 Skok Hall, St. Paul, MN, 55108, United States

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